the foodservice industry?   (quote)

It is not from the benevolence of the butcher, the brewer, or the baker, that we expect our dinner, but from their regard to their own interest. We address ourselves, not to their humanity but to their self-love, and never talk to them of our own necessities but of their advantages.

  -Adam Smith, An Inquiry into the Nature and Causes of the Wealth of Nations, 1776

I think it's unfortunate that since the event of ubiquitous employment as opposed to perhaps a more human network or union of independent businesses, most people in the foodservice industry are not working for their own self-interest, do not feel invested or involved in their jobs or the businesses they are a part of, and therefore do not care about anything except the money.